Additional Information

 

 

Due to the nature of external contract delivery, additional delivery charges are outside our control and the Company will not be held responsible for such costs. By agreeing to the terms and conditions you are also agreeing to accept additional delivery charges should your postcode or area necessitate these as detailed or by notification to you. If you have placed your order online and an additional delivery surcharge is required your order will be placed on hold and you will be contacted to notify you of any additional charges. You can then choose to continue with your order by paying the additional delivery charges or you may cancel your order at that point.

Any times or dates stated on our website or emails regarding delivery are estimates only. We endeavour to deliver all goods within 30 days, but we do not accept liability whatsoever for any failure to deliver within that time and offer no compensation for failure to deliver within any given time scale. Orders received on Saturdays, Sundays or public holidays and Orders received after 12pm on weekdays, will be processed the next working day. We do not normally deliver on Saturdays, but where we can and we agree to an additional charge will be levied. We do not deliver at all on Sundays or public holidays.

Whilst we agree to use all reasonable endeavours to ensure that delivery is made around the delivery lead time advertised, you acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be beyond our reasonable control. Incorrect personal details may also lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you in the event of a delivery problem. If you are not going to be in to accept delivery and you wish the goods to be left please notify us before delivery in writing ( post, email or fax ) or leave a signed note on your door to this effect. In all cases our delivery service is a one man delivery with a kerb side delivery only.

During adverse weather conditions our delivery service may be affected in some areas, resulting in lead times being slightly longer than advertised. Every effort will be made to maintain service levels on behalf of our customers and where safe to do so, and depending on the local prevailing conditions, collections and deliveries will be attempted.

Order Acknowledgement

Once your order is placed we endeavour to send out an acknowledgement email, providing you with the applicable contact details as provided to us, your order reference number and estimated delivery date. In most cases, you will be contacted prior to that estimated delivery date to notify you the day in which your delivery will be made. You may track your order at any time, see below for details.

Delivery Estimates

We endeavour to deliver all orders within a maximum of 30 days. If we are unable to deliver within this time scale then we will only proceed with your order if you agree to the longer delivery period following our contact with you or you do not contact us to confirm otherwise. We are unable to notify you of specific delivery time slots.

Those located in offshore or remote mainland areas are those most likely to require a delivery date extension and/or extra charges, if you feel you may be located in such an area, please contact our dedicated sales team first for specialised advice prior to placing your order, they can be contacted on 07474490988

Missed Delivery

If you miss the delivery of your order, you may incur a re-delivery charge as we have met our original delivery obligation with our first attempted delivery.

All delivery times quoted on the product pages and on our web site are Estimated Delivery times only and cannot be guaranteed.

Order Tracking

You can track your order at any time during the order process. To track your order contact Customer Services by emailing us or telephoning us on 07474490988 quoting your order reference number or postcode.

Delivery Surcharges and Services

The prices stated on this website include the cost of carriage to most UK postcode districts. However, due to the nature of external contract delivery, additional delivery charges are outside our control and the Company will not be held responsible for such costs. By agreeing to the terms and conditions you are also agreeing to accept additional delivery charges should your postcode or area necessitate these as detailed or by notification to you. If you have placed your order on line and an additional delivery surcharge is required your order will be placed on hold and you will be contacted to notify you of any additional charges. You can then choose to continue with your order by paying the additional delivery charges or you may cancel your order at that point.

We are unable to deliver some of our products to certain postcodes.

Pick Your Delivery Day: Our 'Pick Your Delivery Day' service is only available on selected products and to certain postcodes. During the checkout process if this service is available to you, a delivery date where we are already delivering near your area will be automatically selected, you will be given the option to choose an alternative date if required. We will endeavour to deliver your items on your selected date, where it is not possible for us to do so you will be contacted to arrange an alternative delivery date.

Lead Times

Any times or dates stated on our website or emails regarding delivery are estimates only and may be increased to some postcodes. We endeavour to deliver all goods within 30 days, but we do not accept liability whatsoever for any failure to deliver within that time and offer no compensation for failure to deliver within any given time scale. Orders received on Saturdays, Sundays or public holidays and Orders received after 1pm on weekdays, will be processed the next working day.

We do not normally deliver on Saturdays, but where we can and we agree to an additional charge will be levied. We do not deliver at all on Sundays or public holidays.

Whilst we agree to use all reasonable endeavours to ensure that delivery is made around the delivery lead time advertised, you acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be beyond our reasonable control. Incorrect personal details may also lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full delivery address details, including an accurate postcode of the delivery address and your daytime contact telephone number(s) and an up to date e-mail address so that we can notify you in the event of a delivery problem. If you are not going to be in to accept delivery and you wish the goods to be left please notify us before delivery in writing ( post, email or fax ) or leave a signed note on your door to this effect. In all cases our delivery service is a one man delivery with a kerb side delivery only.

During adverse weather conditions our delivery service may be affected in some areas, resulting in lead times being slightly longer than advertised. Every effort will be made to maintain service levels on behalf of our customers and where safe to do so, and depending on the local prevailing conditions, collections and deliveries will be attempted.

Upon Delivery

Please note that we operate a policy of kerb-side delivery only. If you have any special requirements or believe access to your address may be difficult for our delivery driver then please contact us on 07474490988.

For large log cabin deliveries, as we deliver the goods on a hiab lorry due to their size and weight. We need an access road capable of taking a vehicle 9 metres long and 2.6 metres wide. If we have to deliver using different vehicles or if we cannot safely bring a vehicle to your site then any reasonable costs incurred by us in arranging the delivery will be applied to your order.

Delivery will be deemed as successfully made once the product has arrived at the address specified so long as the product has been signed for or a signed note by the buyer has been left to say that the goods can be left unsigned for. Where goods are required to be signed for, these must be signed for by an adult aged 18 years or more. A kerb-side delivery will take place. The driver will not request assistance unless it is offered by the customer.

Products are your responsibility once they have been received by you, your agent or the intended recipient or a signed note has been left indicating that delivery can be left unattended. Any loss or damage to the products will be at your own risk.

We advise that you do not arrange any third party ancillary services (e.g. installation) until all goods are delivered and checked. We will not be held responsible for unnecessary expense incurred in this regard where the delivery ESTIMATE has been relied upon but not met. Compensation will not be issued under such circumstances.

In case of delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept delivery on behalf of that organisation shall be accepted as proof of delivery of the goods to yourself.

Shortages should be noted on the consignment note and notified to us within 7 days of delivery by calling us on 07474490988. Charges for calls from mobiles may vary).

We may not accept claims for damaged goods if the courier has obtained a clean signature for delivery. If more than 48 hours after delivery have passed please telephone us on 07474490988. Charges for calls from mobiles may vary).

If there is cause for concern or any other problems identified, such as damaged parts, on or after delivery, do not attempt assembly. Please telephone us on 07474490988 for further advice.

Missed Delivery

If you miss the delivery of your order, you may incur a re-delivery charge as we have met our original delivery obligation with our first attempted delivery.

All delivery times quoted on the product pages and on our web site are Estimated Delivery times only and cannot be guaranteed.